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OPEN LEARNING
Call Centre Professional
View a sample or purchase the full course of 6 units at £199...
Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf of their customers, to ring up profits. This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.
Course Content/Syllabus
Maximise the impact of the first 15 seconds; use the FAB formula to demonstrate benefits, learn about power questions and active listening, build dialogue that gets the customer interested, deal with objections using tested methods, 5 ways to close that sale.
Award: Top Mark Training Call Centre Professional Certificate